Frequently Asked Questions
Where do you ship to?
We offer fast and reliable shipping Australia wide.
If you can't find your country in the shipping list, no worries - just contact us and we will try our best to assist.
If you can't find your country in the shipping list, no worries - just contact us and we will try our best to assist.
How long will my order take?
Shipping times can vary for different items, you can find the estimated delivery times for each item in their description!
Orders will be dispatched from Sydney, Australia within 2-3 business days (excluding national holidays) and we will provide you with the tracking number as soon as possible.
Orders will be dispatched from Sydney, Australia within 2-3 business days (excluding national holidays) and we will provide you with the tracking number as soon as possible.
How can I check my order status?
You can monitor the tracking yourself via the tracking email that will be sent once your order has been dispatched.
*Confirmation and tracking emails are sent once an order is processed. If you do not receive any emails you may have entered an inactive email address or misspelt your current one. Please contact us with your order number and a correct email and we will update your order file and have a new confirmation email sent out.
*Confirmation and tracking emails are sent once an order is processed. If you do not receive any emails you may have entered an inactive email address or misspelt your current one. Please contact us with your order number and a correct email and we will update your order file and have a new confirmation email sent out.
My product arrived damaged, what should i do?
I have other questions, who can i contact?
If you have any other concerns feel free to contact us through our email vnsahome@gmail.com