We are committed to ensuring every customer enjoys a smooth and satisfying experience. Each situation is reviewed with care, if an item is damaged during transit and a replacement cannot be arranged, we will provide a full refund.

Please note that we do not accept returns for change-of-mind purchases. To avoid disappointment, we encourage you to contact us with any questions prior to completing your order.

As our pieces are crafted from natural stone, slight variations in colour and veining are to be expected. These distinctions are not considered faults but rather part of the unique beauty and character of your one-of-a-kind piece.

We kindly ask that all items are inspected upon delivery. Should you notice any damage, please notify us within 24 hours by emailing vnsahome@gmail.com.au with clear photographs attached.